Terms and Conditions —
of Booking

Confirmation of a booking implies full acceptance of these Terms and Conditions.

Note: in the event of any discrepancy between this English version and the Italian original, the Italian version shall prevail.

The Guest books the exclusive use of "Trulli d'Amore", comprising four suites (Le Mangiatoie, L'Alcova, Le Cementine, Il Granaio) and all common areas — kitchen, living room, exteriors, garden, and pool (available from June 2026) — for a tourist stay.

Maximum capacity: 8 to 13 guests. Exceeding this number is forbidden without prior written authorisation.

Season: the property operates from April to October. Minimum stay: 3 nights.

3.1 Bookings may be made via the website form, direct email, or partner platforms (Airbnb, Booking.com).

3.2 The booking is finalised upon written confirmation from the Owner and payment of the deposit (see art. 4) within 5 days of confirmation.

3.3 At booking, the Guest agrees to provide: name of the principal Guest, exact number of persons (adults + minors, with ages of minors), identity document details of the principal Guest (required for the mandatory guest registration under art. 109 TULPS).

3.4 For bookings made through intermediary platforms (Airbnb, Booking.com), the conditions of those platforms shall prevail. For direct bookings, these Terms apply.

4.1 Prices are in Euro per night for the entire property on an exclusive-use basis, VAT included. Rates vary by season; the rate applied is the one confirmed at booking.

4.2 Payment schedule:

• Deposit: 30% of the total, upon booking
• Balance: 70% of the total, 30 days before check-in

For bookings made less than 30 days before arrival, the full amount is due in a single payment.

4.3 Accepted methods: bank transfer, credit card, PayPal. Payment processor fees are borne by the Guest.

4.4 The invoice/receipt is issued at the end of the stay and sent by email.

The Guest is required to pay the City of Monopoli tourist tax:

• Amount: € 2.00 per person per night
• Maximum cap: 7 overnights per Guest. From the 8th night onward, no tax is due.
• Exemptions: minors up to 11 years old, persons with disabilities under Italian Law 104/1992 requiring permanent assistance, workers staying at their work location, residents of the Municipality of Monopoli

The tax is paid directly at the property on check-in (cash or card) and is separate from the accommodation fee.

On check-in, a security deposit of € 1,000.00 is required to cover potential damages or violations of house rules.

• Form: credit-card pre-authorisation
• Refund: within 7 working days of check-out, after property verification

In case of damages or additional expenses (lost keys, extra cleaning, etc.), the Owner will retain the corresponding amount from the deposit, providing the Guest with quantification and supporting documentation.

• Check-in: 3:00 PM – 7:00 PM
• Check-out: by 11:00 AM

Late check-in (after 9:00 PM): surcharge of € 50,00, subject to written agreement.

Late check-out (up to 6:00 PM): on advance request, subject to availability, with variable seasonal surcharge:

• Low season: € 200,00
• Mid season: € 300,00
• High season: € 350,00
• Peak season: € 450,00

The specific seasonal period is communicated at booking.

At check-in, all adult Guests must present a valid ID and minors' ages must be disclosed.

The Guest undertakes to respect the following rules. Violation may result in early termination of the contract without right to refund, in addition to total or partial retention of the security deposit.

8.1 Capacity

Maximum 13 persons, unless otherwise agreed in writing. Any additional non-overnight guests (for lunches or dinners) must be notified in advance and may incur a supplement.

8.2 Pets

Only small-breed dogs are accepted, subject to written authorisation at booking, with the following limits:

• Maximum weight: 10 kg
• Maximum number: 2 dogs per stay
• Supplement: € 100.00 for extra cleaning
• Forbidden on beds, sofas, and all fabric surfaces in the property

No other animal species is admitted.

8.3 Smoking

Smoking is forbidden in all indoor areas. Smoking is permitted exclusively in outdoor areas with ashtrays. Violation incurs a penalty of € 200,00 for extra cleaning.

8.4 Parties and events

Parties, receptions, or events are not permitted without prior written authorisation. Private events on request are evaluated case-by-case and incur a dedicated fee.

8.5 Music and quiet hours

In compliance with municipal ordinances, outdoor music must be kept at moderate volume. After 11:00 PM silence is required out of respect for the neighbourhood.

8.6 Pool

The pool is available from June 2026. Use is at own risk: no lifeguard is provided. Uniform depth 1 metre; 6 jacuzzi seats on the long side. Use by minors is not permitted without an accompanying adult. Pool entry with recently applied sun-cream is prohibited to preserve the filtration system.

8.7 Kitchen and equipment

Kitchen fully equipped. Wood-fired oven available (see instructions provided at check-in). Damages to appliances or valuable tableware are charged at replacement cost.

For bookings made via Airbnb or Booking.com, the cancellation terms of the respective platforms apply.

For direct bookings (website or email) a moderate cancellation policy applies:

• Up to 14 days before check-in: full refund of the deposit paid, net of any non-refundable payment processor fees.
• Between 14 and 7 days before check-in: 50% refund of the amount paid.
• Less than 7 days before check-in: no refund.

Booking modifications

Modification requests (date, number of guests) are subject to availability. The Owner will make best efforts to accommodate. If a date change is accepted, the amount already paid is fully preserved.

No-show

Results in forfeiture of the entire amount paid.

Cancellation by the Owner

In case of force majeure or extraordinary circumstances making the stay impossible, the Owner will offer: rescheduling (within 12 months), a voucher of equal value (valid for 24 months), or a full refund.

In case of force majeure events beyond the parties' control (natural disasters, government restrictions, pandemics, strikes, etc.) preventing the stay, the Guest is entitled to:

• rescheduling to a later date (within 12 months), without penalty;
• a voucher of equal value (valid for 24 months);
• as a residual and case-by-case option, a refund of the deposit net of costs incurred.

Travel restrictions or flight unavailability not attributable to the Owner do not in themselves constitute force majeure, unless specifically required by regulation.

11.1 The Guest is liable for damages caused to the property, furniture, equipment, and outdoor areas during the stay, either directly or by persons and animals under their responsibility.

11.2 The Owner disclaims all liability for:

• personal items lost, damaged, or stolen, even if stored within the property;
• injuries caused by improper use of the property, pool, wood-fired oven, or other installations;
• temporary interruptions of essential services (water, electricity, internet, gas) not attributable to the Owner;
• experiences, activities, or services offered by third parties.

11.3 The Guest is encouraged to take out a travel insurance policy including cancellation cover and personal liability.

Pursuant to art. 109 of the Italian Public Security Consolidation Act (R.D. 18/06/1931, n. 773), the personal data of all adult and minor guests are reported to the competent Questura (Police Headquarters) within 24 hours of arrival, via the "Alloggiati Web" system. This data is not used for other purposes and is processed in accordance with our Privacy Policy.

The processing of the Guest's personal data is governed by the Privacy Policy, compliant with EU Regulation 2016/679 (GDPR). Cookie usage is described in the Cookie Policy.

For complaints or reports, contact: 📧 info@trullidamore.com · 📞 +39 349 567 6712

In accordance with EU Regulation 524/2013, the European ODR platform is available for out-of-court resolution of consumer disputes: ec.europa.eu/consumers/odr

15.1 This contract is governed by Italian law.

15.2 For any dispute arising from the interpretation or execution of this contract, the competent jurisdiction is that of the place of residence or domicile of the consumer, where applicable under the Italian Consumer Code (Legislative Decree 206/2005).

15.3 For disputes with non-consumer parties (e.g. companies), the exclusive jurisdiction is that of Bari, Italy.

16.1 The invalidity or ineffectiveness of a single clause does not affect the validity of the remaining provisions.

16.2 The Owner reserves the right to modify these Terms and Conditions at any time, publishing the updated version on the Site. Modifications apply to bookings made after publication.

16.3 The Italian version of these Terms and Conditions shall prevail in case of discrepancy with the English translation.

Related documents: Privacy Policy · Cookie Policy · Refund Policy