Refund Policy —
Trulli d'Amore

This cancellation and refund policy is issued by Trullove srl, manager of Trulli d'Amore, and applies to all stays at the property in Contrada Santa Lucia, Monopoli (BA).

For bookings made directly with Trulli d'Amore (via website, email info@trullidamore.com or WhatsApp), the following cancellation conditions apply:

No-show (failure to arrive without prior notice): the full stay amount is charged and no refund is provided.

Early departure: in the event of voluntary early departure before the agreed check-out date, no refund is provided for unused nights.

Bookings made through the Airbnb platform are subject exclusively to the Airbnb cancellation policy applied to the listing at the time of booking. Trulli d'Amore cannot modify, override or replace the conditions established by the platform for Airbnb bookings.

For assistance with Airbnb bookings, contact the Airbnb Help Centre. The Trulli d'Amore team cannot process refunds for Airbnb bookings outside the platform.

Bookings made through Booking.com are subject to the cancellation conditions specified in the booking confirmation received from the platform. Rates may be refundable or non-refundable depending on the rate type selected at the time of booking.

To cancel a Booking.com reservation, access your booking via the link in the confirmation email or contact Booking.com Customer Service.

For direct bookings, a booking deposit of 30% of the total stay amount is required upon confirmation. The deposit constitutes a mutual commitment guarantee between the parties.

Deposit conditions

• If the guest cancels with less than 60 days before arrival: the deposit is retained in full as a cancellation penalty.
• If the guest cancels more than 60 days before arrival: the deposit is refunded in full (less bank charges).
• If Trulli d'Amore cancels for reasons not attributable to the guest: full refund of the deposit within 5 working days.

The deposit is due within 5 working days of the written confirmation of availability. In the absence of payment within this period, the booking is considered unconfirmed.

Refunds for direct bookings are issued exclusively via the same payment method used for the original payment, within the following timeframes:

Refunds for Airbnb and Booking.com bookings follow the timeframes and methods of the respective platform. Trulli d'Amore is not responsible for third-party platform processing times.

Requests to change the dates of a direct booking are assessed on a case-by-case basis, depending on property availability and the notice given.

• More than 60 days in advance: date changes are generally accepted without penalty, subject to availability.
• Between 30 and 60 days: changes are possible at Trulli d'Amore's discretion; a penalty of 10% of the total amount may apply.
• Less than 30 days: changes are subject to availability and may not be possible. A change request does not constitute cancellation; if change is not possible, the cancellation conditions apply.

All change requests must be sent in writing to info@trullidamore.com and are only finalised upon receipt of written confirmation from Trulli d'Amore.

Guests are responsible for any damage caused to the property, furnishings, equipment or other items during their stay. Damage is photographically documented at check-out and compared with documentation of the property's condition at check-in.

• Security deposit: for direct bookings, a security deposit of up to €500 may be required, payable before check-in and returned within 3 working days of check-out if no damage is found.
• Damage assessment: in the event of damage, Trulli d'Amore will provide a written estimate to the guest within 5 working days of check-out.
• Damage exceeding the deposit: the guest is liable for the full assessed damage amount, even if it exceeds the security deposit paid.

For Airbnb bookings, Airbnb's AirCover programme applies for damage coverage under its own terms. For Booking.com, refer to the platform's conditions.

In the presence of documented force majeure events — natural disasters, epidemics declared by national or international health authorities, government measures preventing travel or access to the property — Trulli d'Amore will assess on a case-by-case basis the possibility of:

• Full or partial refund of the amount paid;
• Voucher of equivalent value to be used on another date (18 months validity);
• Deferral of the booking to an agreed date, without penalty.

Force majeure requests must be documented and submitted in writing to info@trullidamore.com before the arrival date.

This refund policy is governed by Italian law. For any dispute relating to the interpretation or application of this policy, the parties agree to first attempt an amicable resolution by contacting Trulli d'Amore at info@trullidamore.com.

In the absence of an amicable resolution, the competent court is that of Bari, unless otherwise established by mandatory consumer protection provisions (D.Lgs. 206/2005).

For alternative dispute resolution (“ODR”), EU-resident consumers may access the European platform at ec.europa.eu/consumers/odr.

Current version: April 2026. First publication.